Frequently Asked Questions

We identify the right top-tier specialist for your specific condition, secure a priority appointment in days rather than months, and coordinate the logistics — records, scheduling, and travel if needed — so you can focus on getting better.

Most directories list anyone with a license. We evaluate every specialist against clinical credentials, peer recognition, research output, institutional affiliations, and outcomes data, so you only see leaders in their field.

Patients facing a complex or serious diagnosis, anyone seeking a second opinion, and families coordinating care for a loved one who want a vetted specialist quickly instead of months on a waitlist.

You complete a short AI-guided intake about your condition and preferences, and our team reviews it against our national network to match you with the specialist best suited to your clinical needs.

Most members hear back with a recommended match within a day or two of completing intake, and we typically secure the first appointment within days — not months.

Yes. We walk you through the recommended match and the reasoning behind it, and you can request alternatives or a different specialist at any time.

Membership includes a satisfaction guarantee: if a match isn't right, we'll re-match you at no extra cost until you're seen by a specialist you're confident in.

Founding membership is $1,000/year (or $100/month with an annual commitment) and includes unlimited specialist matching, two priority appointments per year, and full concierge coordination for you and your loved ones.

The specialists in our network bill your insurance directly for medical care. The Convene membership fee is separate and covers our matching, coordination, and concierge services.

Yes. Your information is encrypted in transit and at rest, restricted to the team coordinating your care, and shared with a specialist only when you're being matched. See our privacy policy for full details.

We share information only with the specialist or office we're matching you with (with your consent) and with the operational vendors required to run the service. We never sell your data or share it with advertisers.

Email us or contact our team to request deletion, and we'll permanently remove your personal data, except where we're required by law to retain specific records.